Smart Working? Yes, please.


Smart Working: two words that today are used very often to mean a definitely growing but probably not exploited sufficiently.

Growing especially in the field of SMEs where structured projects have gone from 8% to 12% today, informal ones from 16% to 18%.

According to the results of the Smart Working Observatory of the Polytechnic of Milan, however, there are also many companies that are uninterested in the topic, going from 38% to 51%.

In these times undermined by the COVID-19 emergency, Smart Working has also been facilitated by the Lombardy Region which has launched a call for 4.5 million Euros for the promotion of Smart Working plans as non-repayable loans.

In short, even institutions are now aware of the importance of the possibility of giving employees the opportunity to work flexibly with respect to the place and time of work through the use of digital technologies.

Smart Working is a new dimension of work, which by taking advantage of Mobility, Unified Communication & Collaboration and social computing on the one hand favors individual productivity and the operational continuity of the user and on the other allows significant flexibility with respect to work.

Change the concepts of use of time and space to encourage new more effective and efficient work models.

Attention, however, to the fundamental characteristic of Smart Working (which is quite clear is not telework).

Smart Working presupposes a fundamental organizational change and a strong cultural change in management. A change necessary to overcome traditional work organization models. It gives people greater flexibility and autonomy in choosing the spaces, times and tools to be used to carry out their activities. More flexible organizations are being created, empowerment, delegation and empowerment approaches for people are introduced, talent growth and widespread innovation are promoted.

Today people are partly ready and partly forced to change and have shown that at least 70% of potential workers can work in a Smart Working regime. The benefits are innumerable: let’s not forget that you can save at least 40 hours per year of travel that – as a result – lead to reductions in CO2 emissions, for example.

The Digital 360 initiative that places the Smart Working Emegency Kit at the service of businesses and public administration is interesting and to be considered with particular attention. It is a fundamental service platform for understanding and making the most of this new form of productivity.


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